Shipping and Delivery

How do you ship packages?

All orders are processed within 12-24 hours upon ordering.

Packages are shipped by small packet post, ePacket or others depending on the weight and size of the product and services available in the country of origin.

Do you ship worldwide?

Yes. free shipping to over 180 countries worldwide.

However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Warranty

All items are shipped from various countries, majority of our products listed will be shipped within 7-14 working days. 

Manufacturer warranty may not be valid in your country, you are responsible to find out about manufacturer’s claim process and service centers before making the purchase. 

What about customs?

We are not responsible for any custom fees once the items have shipped.

By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Some products may be prohibited in your country, it is your responsibility to check with your local customs and authorities for restricted or controlled products before purchasing.

e.g. Electronic Cigarettes and Tobacco related products are restricted for purchase and import into Singapore, even if it’s for personal use.

How long does shipping take?

Shipping time varies from country of origin and methods available, do take note of possible delays during festive periods such as Christmas due to increased number of orders. 

Location*Estimated Shipping Time

Asia/Singapore

5 – 30 Business days
Canada, Europe5 – 30 Business days
Australia, New Zealand10 – 45 Business days
Central & South America15 – 45 Business days

United States

7 – 30 Business days
Africa15-55 Business days

*This doesn’t include our 2-5 day processing time.